Last updated: 13 October 2026
At Glowora, we aim to make order delivery as straightforward as possible. This policy explains how orders are processed, how delivery information is communicated, and what to do if an order is delayed or arrives with an issue.
1. Delivery Locations
Glowora's available delivery locations will be displayed on our website or at checkout. Delivery availability may depend on the destination, courier coverage and the products ordered.
If your location is not available at checkout, please contact our customer support team for assistance.
2. Order Processing
Orders are processed after the required order details and payment have been verified, where applicable.
Processing times may vary depending on product availability, order volume, public holidays and other operational factors. Orders are not necessarily dispatched immediately after placement.
If an issue affects the processing of your order, we may contact you using the details provided at checkout.
3. Shipping Fees
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on the delivery location, order value or applicable promotional offers. Any free-shipping offers will be subject to the conditions stated when the offer is presented.
4. Estimated Delivery Times
Estimated delivery times, where available, will be communicated through our website, checkout or order confirmation.
These estimates are provided as a guide and may be affected by courier operations, weather conditions, public holidays, customs procedures or other circumstances beyond our reasonable control.
If a significant delay occurs, we will make reasonable efforts to communicate relevant updates. Any mandatory delivery deadlines or customer remedies under applicable law will continue to apply.
5. Order Tracking
Where tracking is available, tracking details may be shared through an order notification or shipping confirmation.
Tracking information can take time to update after dispatch. If the tracking status does not change for an extended period or you need assistance locating your order, please contact our support team with your order number.
6. Delivery Details and Failed Deliveries
Please ensure that your shipping address, contact number and other delivery details are accurate when placing an order.
Glowora cannot guarantee successful delivery where the information provided is incomplete or incorrect. If a delivery attempt fails, the available options will depend on the courier's procedures and the circumstances of the shipment.
Additional delivery charges, rescheduling or return-to-sender arrangements, where applicable, will be communicated in accordance with the relevant terms and applicable law.
7. Delayed, Missing or Damaged Orders
If your order has not arrived within the communicated delivery estimate, please contact Glowora so we can help investigate the delay.
If your parcel arrives damaged, appears to have been tampered with, or contains incorrect or missing items, please notify us as soon as reasonably possible. Include your order number and photographs of the parcel or products where relevant.
We will review the issue and explain the available next steps in accordance with our Refund & Return Policy and applicable law.
8. International Deliveries and Customs
Where international delivery is offered, additional charges, customs duties, import taxes or clearance requirements may apply depending on the destination.
Responsibility for these charges and any related procedures will be communicated where applicable and determined in accordance with the terms of sale and the laws governing the shipment.
9. Contact Us
For shipping or delivery enquiries, please contact Glowora:
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Email: Gloworadxb@gmail.com
Please provide your order number and relevant delivery details so we can assist you more efficiently.
